Staffing Robot - Web design and marketing services for companies in the staffing industry

Awesome Apps: Dropbox

Dropbox is something we started using casually a couple of years ago. However, it's now a critical part of our business and my personal work flow.

In there words:

Dropbox is a free service that lets you bring all your photos, docs, and videos anywhere. This means that any file you save to your Dropbox will automatically save to all your computers, phonesand even the Dropbox website.

Dropbox also makes it super easy to share with others, whether you're a student or professional, parent or grandparent. Even if you accidentally spill a latte on your laptop, have no fear! You can relax knowing that Dropbox always has you covered, and none of your stuff will ever be lost.

Dropbox essentially helps you move all of your files to the cloud. Instead of setting up and maintaining a bunch of costly servers to store your personal and business documents, you can simply let Dropbox deal with it.

We keep all of our company files and documents on Dropbox. This process has saved us $1000's of dollars each year. The files are accessed just like they were in your computer file directory and best of all - enables us to access any file we need from any internet connected device - mobile or desktop. No VPNs, no single machine access, no nonsense. We can also share files of any size with any of our customers or partners whenever they need access. Brilliant.

We've worked with lots of staffing companies that still spend tons of time, money and human resources managing their own internal servers. For many companies - access and security concerns are still the main reason keeping these companies from going to the cloud. It's unfortunate because the costs and security issues of hosting your own internal servers are much more of a risk. You can read more about the safety and security of Dropbox here.

Using Dropbox is just a start. If you'd like to learn more about moving your staffing company to the cloud we can help. Let's chat!

Awesome Apps: CardMunch Turns Your Business Cards Into Contacts

You know when you get back from a conference and you have 100's of business cards and you tell yourself you'll add them to your contacts but you never do - or you make someone else do it (and that person hates you)? Those days are over! At least they are if you have an iPhone.

Check out CardMuch. CardMunch turns your business cards into contacts by simply snapping a photo of them. Even better - CardMuch is a LinkedIn product so it will also pull in any profile information LinkedIn has for the person. Sweet!

 

 

 

How Is Your Staffing Company Measuring Customer Satisfaction?

We just released a new feature in Hively - the Hively Rating Snippet Gallery. 

Many of our customers suggested they wanted additional ways to capture customer feedback. This new feature lets you gather customer feedback in almost ever customer engagement point you can think of - both online and offline. 

One of the biggest additions is that Hively now lets you print out QR Codes. You customers can now give you feedback by simply scanning the QR Code and providing you feedback from their mobile device.

You can now print our QR Code rating snippets and use them on business cards, name badges, time sheets, comment cards, desk placards or any print material. It's perfect for getting feedback for on your temporary staff, at trade shows, reception desk area employees or any customer facing team members.

Check out more information on this new feature for easily gathering customer feedback. Click here to see how Hively works.

 

Customer Satisfaction and Feedback Surveys Just Got Easier

How do you measure customer happiness and engagement? Are you still sending out lengthy surveys hoping for a response?

What about motivating your customer facing sales, staffing, support and recruiting teams? Hoping they're just happy with their day to day?

Well now there's a better way! We're pleased to announce Hively. Hively is the simplest way to gather customer feedback and measure customer satisfaction, while motivating your team members to improve the service they provide.

Hively better connects businesses with their customers by helping them gather ongoing, real time customer feedback in a fun and engaging way.

"Most companies send customer surveys out to gather feedback. But surveys have a low engagement rate because they're time consuming to create and to complete," said Jason Lander, Founder and CEO of Staffing Robot. "In addition, survey data is difficult to act upon because it's aggregated, not real time and rarely (if ever) makes it's way to the people who need it most - the employees interacting with your customers."

With Hively, your team members invite customers to give feedback by constantly asking them to rate the service they just received. These feedback requests are sent in every email or after every phone call, sales meeting, webinar, or training your customers receive. Team members get points for the feedback they receive and are ranked amongst their team based on their customer happiness score. 

Check out the Hively feature tour here.

By capturing real time customer feedback, Hively helps businesses respond to their customers in a timely manner. Positive comments can be shared publicly as testimonials and negative issues can be addressed immediately. Hively takes only a few minutes to set up and easily integrates with any email client, CRM or ticket tracking system.

"There's never been a simpler and more effective way to measure customer satisfaction and reward team members for providing exceptional service," said Lander.

Ready to improve your customer and team happiness? Sign up for Hively today!

Awesome Apps: Rapportive

Being a web development and marketing company for the healthcare staffing industry we use a lot of online apps and services to make our business run more smoothly. Sometimes, we find ourselves taking these tools for granted.

From time to time we'll be discussing some of our favorite applications in front of a client and find they have never heard of the application before. When these clients have acted on our recommendations they've told us later about how they too are now enjoying the app. This has happened enough that we've now been inspired to start a new line of posts to discuss this very topic.

These new posts will be categorized as "Awesome Apps" and we'll use them to discuss different applications we use at Staffing Robot to make our days easier (or even just more enjoyable). We hope these posts are of interest to all of you and that you find value in learning about them.

This first post is about one of our favorite applications: Rapportive. Although we wouldn't necessarily consider Rapportive a critical business application, it is still an awesome app that makes our sales and account management much more effective.

Networking is a critical component to succeeding with your online marketing strategies and the contacts you make are key. When marketing online, particularly in social media networks, the number of these contacts you can gain is overwhelming. Therefore properly managing them all is essential.

Most popular CRM tools out there do a great job with contact management. However, so many of them seem to be overblown (salesforce.com) with too many features. In comes Rapportive.

Rapportive is an application that works with Gmail to help you better manage your email contacts and learn more about the people you engage with. The app works as a browser addon. Once installed, when you receive an email from someone, the app aggregates online social profile information about the person and displays it to you right in your inbox. This data appears even if this is your first contact with this person. Slick huh?

The profile information displayed is intended to help you:

• Easier identify the person you're engaging with
• Better connect you to this person by creating more connection points with them on the web
• Help you discern the value of this contact

What info does the tool aggregate and display?

You can immediately see a picture of the person, where they’re located, the company they work for and their role/title. More than just professional interests, it also allows you to see the sites they engage with online. This information gives you a great understanding of how they use the web and how social they are, as well as allowing you to see if you have any shared interests you may not have known about.

Rapportive displays profile information for contacts from data it pulls from quite an extensive list of sites including:

• LinkedIn
• Facebook
• Twitter
• Flickr
• Picaso
• Skype
• You Tube
• Yelp
• About.me

The great thing about having this information is that you can instantly connect with people on any of these other sites, right from your inbox (we often find ourselves immediately connecting to people on LinkedIn when we get emails from new contacts).

In addition, you can add notes directly into the Rapportive profile display of any contact. In doing so, you have all the information you need on a contact the next time they email you, or any time you need it.

Another cool feature - if you are connected to someone on another website, you can see things in their Rapportive profile like their latest tweets, status updates on LinkedIn, newest images on Flickr, etc., right in your inbox!

All of this sounds great but you might be wondering what people see about you right?

Not to worry. After you install Rapportive, you can easily edit your personal profile. Just click "my profile" at the bottom of the sidebar display with your information. You can hover your mouse over any part of the profile to change it. Your changes will instantly be seen by anybody who views your profile on Rapportive.

Interestingly, this app also provides you with some basic stats such as - how many times your profile has been viewed by the people you email.

Go here if you want to learn how to install Rapportive.

At Staffing Robot, we haven't fully replaced our internal CRM with Rapportive. Currently, it's used 'in addition to.' That said, we do find it helps us tremendously for furthering our connections and interests with people, as well as to better identify new contacts.

If you're curious, give Rapportive a try. It's an awesome app we highly recommend. Anyone out there currently using Rapportive? If so, let us know what you think!