Friday, July 27, 2012

How Staffing Agencies Can Reward Employees For Exceptional Customer Service Customer service is the key to success for almost every business - especially when it comes to staffing agencies. Your employees spend hours every day talking to your customers and candidates. Their interactions can make a huge difference in your customer satisfaction and ultimately your bottom line. Measuring customer happiness for your staffing company is critical. However, motivating your employees to provide great customer service is also something you should should focus on. If you're like a lot of companies though, it can be difficult and time consuming to know where to get started with all of this. Look no further! Today we are happy to announce the simplest way to instantly motivate and reward your top performing employees for providing exceptional customer service. Introduction Kudos - a new feature in Hively! What are Kudos? Kudos are a simple way for employees to give each other feedback or for managers to reward employees. Think of it like a ‘thanks’ or a ‘pat on the back.’ Just like with Hively customer feedback, if you receive a Kudo you will be instantly notified and have the Hively Kudos badge prominently displayed on your leaderboard profile for your team to see. You will also receive +1 count for each Kudo you receive. Kudos are separated from customer feedback and don’t effect your customer happiness scores. But we didn’t stop there! What’s better than getting a Kudo? Getting a Kudo with a gift card reward! We recently partnered with Tango Card to enable our...
Top 5 Ways Staffing Agencies Can Help Prepare Employees for Placement Exams For many staffing agencies, the final hurdle that stands between a new hire and their placement is testing. The need for assessing a caregiver’s ability to provide competent, safe, and effective patient care is not the topic of this article. So, let’s jump over that topic and get right to the 5 easy things you can mention to your caregivers to set them up for a positive competency testing experience. 1) Recommend Reviewing all Provided Materials Typically there will be prep materials offered prior to starting a competency exam. For some caregivers, it may have been quite some time since their last standardized test. So, the #1 recommendation we have for preparing for a competency test it to study the prep materials provided. Prophecy’s Clinical Assessments either come accompanied with a study guide (for all education modules) or a content outline (for specialty specific competency tests). The study guides contain all of the information needed to successfully pass the assessments. Content outlines, on the other hand, may contain important formulas, conversions, or abbreviation legends to assist the caregiver in completing the assessments, however they do not provide guidance on actual answers. Since the specialty specific competency tests are evaluating the caregiver’s ability to provide the job knowledge, skills, and abilities required on the first day of the job, no prompting should be needed. 2) Remind Them to Read all Instructions Time and time again reading instructions would actually help us complete daily tasks more efficiently - assembling new furniture, driving...

Jason Lander

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