Wednesday, February 01, 2012

Customer Feedback Helps Your Employees Be Successful Blog post by Staffing Robot Founder, Jason Lander. This post originally appeared on Monster's Blog - MonsterThinking. One of the best investments you can make as a manager, executive, or business owner is in making your employees successful. Companies focused on making their employees happy and successful are more innovative, productive and create exceptional customer experiences. Put simply, happy employees make happy customers. A sure way to make your employees successful is to provide them with consistent, direct and real time feedback. It's also a great way to reinforce a culture of excellent customer service and keep your employees engaged. Here are some tips on how to make your employees successful through direct customer feedback: Real time feedback. There's no greater measure of employee performance than knowing what your customers think of the service they're getting from your employees. The best way to measure customer satisfaction of your employee performance is to implement a mechanism that allows for real time feedback. Real time feedback helps your employees measure their day to day performance and adapt their behaviors by quickly identifying what works and where they can improve. Direct feedback. One of the best ways to insure customer feedback truly resonates with employees is to let them directly hear the actual voice of the customer, not just a filtered interpretation or statistical summary. Receiving direct customer feedback lets your employees fully absorb the satisfaction level of the customer and helps create real changes in behavior without much additional coaching or direction...

Jason Lander

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