Friday, September 16, 2011

The Healthcare Staffing Report Headline News (09.12.11 - 09.16.11)

Hcsr-logo-50 This weeks headline news stories from The Healthcare Staffing Report.


Here is a list of this weeks top Headline News:

Monday: The Ins and Outs of Hospital Staffing

Tuesday: Maxim Fined $150M in Criminal Case

Wednesday: Is Nurse Retirement Obtainable

Thursday: Hively Launches to Improve Customer Satisfaction and Feedback Gathering

Friday: 4 IT Tweaks to Improve Hospital Efficiency

 

This Weeks Top 5 most popular categories (based on number of articles read):

  1. Top Industry News
  2. Social Media Marketing
  3. Hospitals & Health Systems
  4. Staffing Agencies
  5. Tech

Please follow The Healthcare Staffing Report on Twitter.  

 

 

 

Sep 16, 2011 2:58:48 PM | Healthcare Staffing Report

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Customer Satisfaction and Feedback Surveys Just Got Easier How do you measure customer happiness and engagement? Are you still sending out lengthy surveys hoping for a response? What about motivating your customer facing sales, staffing, support and recruiting teams? Hoping they're just happy with their day to day? Well now there's a better way! We're pleased to announce Hively. Hively is the simplest way to gather customer feedback and measure customer satisfaction, while motivating your team members to improve the service they provide. Hively better connects businesses with their customers by helping them gather ongoing, real time customer feedback in a fun and engaging way. "Most companies send customer surveys out to gather feedback. But surveys have a low engagement rate because they're time consuming to create and to complete," said Jason Lander, Founder and CEO of Staffing Robot. "In addition, survey data is difficult to act upon because it's aggregated, not real time and rarely (if ever) makes it's way to the people who need it most - the employees interacting with your customers." With Hively, your team members invite customers to give feedback by constantly asking them to rate the service they just received. These feedback requests are sent in every email or after every phone call, sales meeting, webinar, or training your customers receive. Team members get points for the feedback they receive and are ranked amongst their team based on their customer happiness score. Check out the Hively feature tour here. By capturing real time customer feedback, Hively helps businesses respond to their customers...
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Healthcare Staffing Summit 2011 This Week This week we will be attending the Healthcare Staffing Summit. We look forward to meeting new and reconnecting with familiar faces. This will be the 10th year members from our team have been to the conference. Every year we learn something new and meet some great people. We expect this year to be no different. If you're attending the conference, be sure to stop by booth #407. We'll be boothing it this year and showing off samples of our services: staffing website design, mobile web development, search engine optimization, branding, and social media. We'll also be demoing our email marketing product ePromoter and of course our new product Hively! If you're looking to improve your customer happiness and motivate your internal and external nursing teams there's never been a better way! If you're looking for highlights of the conference while we're there be sure to follow @staffingrobot and @staffingreport on Twitter! Look for hashtag #hcs11. Also, if you're attending the API User Group we'll be there giving the keynote titled "How to Increase Engagement & Improve Customer Loyalty: Tips, Trends and Strategies for Marketing Your Healthcare Staffing Company." And, be sure to read all the reasons you should have attended this years Healthcare Staffing Sumit so you're sure not to miss it next year! Hope to see you soon!

Jason Lander

Partner | Parent | Entrepreneur | Website & Software Designer | Healthcare staffing blogger | Photographer | Musician

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