Friday, September 16, 2011

Customer Satisfaction and Feedback Surveys Just Got Easier How do you measure customer happiness and engagement? Are you still sending out lengthy surveys hoping for a response? What about motivating your customer facing sales, staffing, support and recruiting teams? Hoping they're just happy with their day to day? Well now there's a better way! We're pleased to announce Hively. Hively is the simplest way to gather customer feedback and measure customer satisfaction, while motivating your team members to improve the service they provide. Hively better connects businesses with their customers by helping them gather ongoing, real time customer feedback in a fun and engaging way. "Most companies send customer surveys out to gather feedback. But surveys have a low engagement rate because they're time consuming to create and to complete," said Jason Lander, Founder and CEO of Staffing Robot. "In addition, survey data is difficult to act upon because it's aggregated, not real time and rarely (if ever) makes it's way to the people who need it most - the employees interacting with your customers." With Hively, your team members invite customers to give feedback by constantly asking them to rate the service they just received. These feedback requests are sent in every email or after every phone call, sales meeting, webinar, or training your customers receive. Team members get points for the feedback they receive and are ranked amongst their team based on their customer happiness score. Check out the Hively feature tour here. By capturing real time customer feedback, Hively helps businesses respond to their customers...

Jason Lander

Partner | Parent | Entrepreneur | Website & Software Designer | Healthcare staffing blogger | Photographer | Musician

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